Knowledge Base

Welcome to our Knowledge Base!

Our Knowledge Base contains helpful hints and additional information for options within the School Accounting System as well as our suite of add-on modules. This information is periodically posted on our website for our customers. All registered clients have access to this helpful information.

Knowledge Base Categories:
School Accounting System
Payroll

FAQ: I generated the 941 for the first quarter, but it shows the prior year on the form. Is there an update coming, or did I do something wrong?

An update will be released prior to the end of March that will include the…Read More

FAQ: I have noticed that when opening several of the screens in the School Accounting System, not all of the fields display in the upper left sections, even with the screens maximized. I move the ...

I have noticed that when opening several of the screens in the School Accounting System,…Read More

Knowledge Base Categories:
Web Link

FAQ: Does the Web Link update need to be installed on the web server?

Yes, the installation of the update must take place on the web server where Web…Read More

Knowledge Base Categories:
School Accounting System
Accounts Payable

FAQ: A 1099 vendor is not listed on my Vendor 1099 Report; how do I include that vendor?

If a 1099 vendor has year-to-date totals but is not included on the Vendor 1009…Read More

Knowledge Base Categories:
School Accounting System
General Ledger

FAQ: I have a check with a funny date (i.e. 01/01/2100); what should I do?

I have a check with a funny date (i.e. 01/01/2100); what should I do? Complete…Read More

Knowledge Base Categories:
School Accounting System
General Ledger

FAQ: What should I compare on the Check Reconciliation Report?

Verify the totals for the Balance on Books and the Cash Account Balance on the…Read More

Knowledge Base Categories:
School Accounting System
General Ledger

FAQ: What should I do if I cannot see checks on the Statement Transactions screen (in the Check Reconciliation option) that should be there?

If you cannot see checks on the Statement Transactions screen (in the Check Reconciliation option)…Read More

Knowledge Base Categories:
School Accounting System
General Ledger

FAQ: When completing the Check Reconciliation option, what should I do with an electronic transfer fee from my bank that shows on my bank statement?

Track the fee by entering and posting a manual journal entry in General Ledger or…Read More

Knowledge Base Categories:
School Accounting System
General Ledger

FAQ: How do I clear direct deposit stubs in the Check Reconciliation option?

The total of direct deposits by type will display in the Direct Deposits List on…Read More

Knowledge Base Categories:
School Accounting System
Payroll

FAQ: Is there a way to add a new direct deposit bank while entering the direct deposit information for an employee?

Yes, from the Direct Deposit screen in the Employee File, click the down-arrow button for…Read More

Knowledge Base Categories:
School Accounting System

FAQ: Why does the Attention Line print on the first row of the address for my vendors and payees in the School Accounting System?

Why does the Attention Line print on the first row of the address for my…Read More

Knowledge Base Categories:
School Accounting System
Payroll

FAQ: Are there reports available to show employees who qualify for Iowa Retirement or show employees who have a variance?

Yes, the following reports are available within the Iowa Monthly Retirement Report option to show…Read More

Knowledge Base Categories:
School Accounting System

FAQ: I am writing checks for invoices I previously expensed and the reports are showing the expense accounts rather than the payables account. How can I get these invoices to post to the payables ...

I am writing checks for invoices I previously expensed and the reports are showing the…Read More

Knowledge Base Categories:
School Accounting System
Payroll

FAQ: I am trying to submit the file for the North Dakota Quarterly Unemployment Report using North Dakota’s Job Service Secure FTP site and it is not working; what is wrong?

I am trying to submit the file for the North Dakota Quarterly Unemployment Report using…Read More

Knowledge Base Categories:
School Accounting System
General Ledger

FAQ: I am generating the Check Reconciliation Report and it keeps timing out; what is wrong?

When generating the Check Reconciliation Report, be sure to complete the Batch Description parameter for…Read More

Knowledge Base Categories:
School Accounting System

FAQ: I am getting a message stating the program needs to be updated and asking to download the update; what does this mean?

I am getting a message stating the program needs to be updated and asking to…Read More

Knowledge Base Categories:
School Accounting System

FAQ: I am getting a message stating the database version needs to be updated and to contact the system administrator; what does this mean?

I am getting a message stating the database version needs to be updated and to…Read More

Knowledge Base Categories:
School Accounting System
Accounts Payable

FAQ: How do I invoice only part of a purchase order?

To invoice only part of a purchase order, complete the Header Information section as normal,…Read More

FAQ: How do I get a listing of the outstanding checks?

How do I get a listing of the outstanding checks? To get a list of…Read More

Knowledge Base Categories:
School Accounting System
Payroll

FAQ: When keying absence entries into a batch of Employee Absences (or Pay Period Entries), I see a warning icon to the right of the Pay Code ID field, and the message when I hover over the warning icon ...

When keying absence entries into a batch of Employee Absences (or Pay Period Entries), I…Read More

Knowledge Base Categories:
School Accounting System
Accounts Payable

FAQ: I am trying to run a report in Accounts Payable for a certain vendor, but I am getting a message stating there is no data to report; what’s wrong?

I am trying to run a report in Accounts Payable for a certain vendor, but…Read More

Knowledge Base Categories:
School Accounting System
Payroll

FAQ: When keying entries into a batch of Pay Period Entries (or Employee Absences), do I need to complete both the Units field and the Hours field, or do I only have to complete one or the other?

When keying entries into a batch of Pay Period Entries (or Employee Absences), the Units…Read More

FAQ: I am trying to import a file, but the Execute button is disabled; how can I complete the import?

I am trying to import a file, but the Execute button is disabled; how can…Read More

Knowledge Base Categories:
School Accounting System

Knowledge Base Categories:
School Accounting System
Payroll

FAQ: I am setting up a pay code defined with a default expense account number for an employee, but the default expense account number does not appear when adding it to the Wages screen in the Emplo ...

I am setting up a pay code defined with a default expense account number for…Read More

Knowledge Base Categories:
School Accounting System
General Ledger

FAQ: Can I print the Balance Sheet for only the account numbers that have had activity?

Can I print the Balance Sheet for only the account numbers that have had activity?…Read More

Knowledge Base Categories:
School Accounting System
Accounts Payable

FAQ: What are the different Federal ID Types for vendors?

What are the different Federal ID Types for vendors? When completing the Tax Information section…Read More

FAQ: Can I restore an invoice from a voided Accounts Payable check?

Can I restore an invoice from a voided Accounts Payable check? Yes, to restore an…Read More