Skip to content

Knowledge Base

← Back to Knowledge Base Home

FAQ: What should I do if I cannot see checks on the Statement Transactions screen (in the Check Reconciliation option) that should be there?

If you cannot see checks on the Statement Transactions screen (in the Check Reconciliation option) that should be there, complete the following:  1) verify the correct checking account is entered in the Checking Account ID field on the Statement Information screen; 2) verify the checks are posted; and 3) bring up one of the checks (that are not showing up) in the Checks File Maintenance option and verify that the processing month to which the check was posted is on or before the processing month in which you are reconciling.  If the processing month for the check is in a future month, complete an adjustment in the check reconciliation batch for the applicable amount of the checks (and select the one side of the adjustment in the current check reconciliation batch in order to successfully reconcile, and then next month, select the other side of the adjustment along with the checks).